Refund and Cancellation Policy
Reserve a Seat & Select Your Project
Payments and/or deposits made for our Reserve a Seat & Select Your Project option are non-refundable. If you need to cancel a reservation and do so at least 48 hours prior to your reservation time, you may arrange to come in during walk-in hours, within 30 days of the original reservation, to complete your project. A change in project choice will result in a change fee.
Reservations for Parties
Payment and/or deposits for parties are non-refundable. If you need to cancel your reservation and do so at least 2 weeks prior to the reservation date, the non-refundable deposit or payment(s) can be applied to a future reservation within 30 days of the original reservation date. A change in project choice will result in a change fee.
Private Parties
Payment and/or deposits for private parties are non-refundable. If you need to cancel a party and do so at least 2 weeks prior to the reservation date, the non-refundable deposit can be applied to a future party within 30 days of the original reservation date. A change in project choice will result in a change fee.
Classes/Special Events
Payments made for a class or special event are non-refundable and cannot be rescheduled. If you are unable to attend the class or special event you registered for and you notify us at least 48 hours prior to the class/special event and the EXACT project that was to be completed in the class/special event is a project that is also listed in our Browse Projects section, you may arrange to come in during walk-in hours, within 30 days of the original class/special event date, to complete your project using one of our self-guided tutorials.
Fundraising Events
Payments made for a fundraising event are non-refundable and cannot be rescheduled.
Custom Stencils
If a custom stencil was created for your project and you would like to change your project choice and/or stencil, a $10 change fee will be charged to cover the cost of the custom stencil.
Mobile Events
Deposits for mobile events are non-refundable. If you need to cancel a mobile event and do so at least 2 weeks prior to the reservation date, the non-refundable deposit can be applied to a future mobile event, within 30 days of the original reservation date. A change in project choice will result in a change fee.
Special Order Projects
Payment(s) for special order projects are non-refundable.
DIY@Home Craft Kits
Payment(s) for DIY@Home Craft Kits are non-refundable.
Gift Cards (also referred to as Gift Vouchers or Gift Certificates)
Gift cards are non-refundable. Gift cards cannot be used to purchase other gift cards. Gift cards are not redeemable for cash.
Walk In During Open Studio Hours
Payments made for projects completed during Open Studio Hours are non-refundable.